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Download Filezilla FTP app for Windows
http://sourceforge.net/projects/filezilla/files/FileZilla_Client/3.5.2/FileZilla_3.5.2_win32.zip/download -
Complete the host, username, password for your website.
Note: The port is usually left blank unless otherwise indicated.

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Click Quick Connect.
You will see files appear on the fight side of the screen which indicates you have successfully connected to the remote server - Navigate to public_html
- The files you need to access are in the area.