A web presence is a critical piece to any business owner. You will be able to better serve your customers, increase your sales, provides a vehicle for advertising, and otherwise distribute information quickly and easily. All this done 24 hours a day, 7 days a week. There are no geographical barriers, so you reach a larger audience. The web can put you in contact with thousands of people around the world or in your own community! There are millions of potential customers already online, and thousands more log on each and every day. Let HarrisProDesigns help create your web presence.

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New Support Process - Effective January 1, 2009

Over the past few months, we have modified many of our customer oriented systems. The first system to take part in this process is our customer contact system (support, billing and sales requests). Options are now much better organized, easier to find, and much more pleasant to look at. You can open new support requests, contact billing and sales, as well as review past support requests. What does this mean for our existing and future customers? Well there are now 2 ways to submit a support request:

1. Directly on our site: This is our preferred method. Simply visit our Customer Support link under the Main menu and complete your support request. You can also attach supporting files that may be needed to complete your request.
2. Via Email: Text only (no attachments) request can be sent from your current email client to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This method does not support attachments.

If the system recognizes your email address as an existing customer, a ticket will be automatically generated with no further action. You will receive notification that a ticket was generated and updates as your ticket(s) are processed. If you are a new customer, a new user account will be generated and you will receive an email with your userid and password. This will allow you to log in on our site and check the status of your ticket. You will also receive an email with the current ticket details. If you need to respond to a ticket, check the status or view your history, you will be required to log in to the support center. If you've forgotten your login information, please contact us via the Customer Support link.

Why is this new process being implemented? Thanks to all of you, our business has continued to grow. So has our requests for support. Implementing a ticketing system such as this is required to ensure all requests are addressed in a timely manner and allows use to assign tickets to various support staff depending on the subject of your request. Thank you in advance as we move forward with this new process. If you have any questions, comments, or run into any problems, no matter how small, do not hesitate to contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .